Forum Discussion

Jess1234's avatar
Jess1234
New member | Level 2
1 year ago

'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
desktop
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sync
amcsi's avatar
amcsi
Explorer | Level 4
1 year ago

I am also getting this same issue, though I haven't tried reinstalling yet. Though by the sounds of it, it's not worth trying :S

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for letting us know about this, amcsi, and sorry to see that you're having this issue.

 

Can you let us know if you've tried the troubleshooting steps in this thread?

 

Does restarting the computer and the Dropbox app help at all?

  • amcsi's avatar
    amcsi
    Explorer | Level 4
    1 year ago

    Hi Hannah,

     

    I tried restarting the computer. I didn't exit every application in my Windows (which would be troublesome), but I exited the app that's responsible for the file in question. They did not help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey amcsi! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

      • Valeri1111's avatar
        Valeri1111
        Explorer | Level 4
        1 year ago

        When this happened last time it resolved itself after about half a day. I have the same issue again with a new user. 

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