Syncing issue after shared folder icons changed

Question

Yesterday, the appearance of several shared folder icons changed and I’m unable to sync any new content or changes. &nbsp;Nothing has changed today after restarting the next day. &nbsp;Several icons no longer have two color emoji’s. &nbsp;They have a small puzzle piece looking icon within the outline of the folder and same color as folder.
Id appreciate any help.
Thanks

Hannah · Answer

Hey MM112, thanks for reaching out to us.
&nbsp;
Is this happening in your account on dropbox.com or in your local Dropbox folder?
&nbsp;
Can you please send us a screenshot of that shared folder icon, so we can have a visual of the issue?
&nbsp;
Thanks.

MM112 · Answer

HannahThis is only happening in my local drop box folder.

MM112 · Answer

HannahAnother thing strange is my CPU % is abnormally erratic running from 14% to 80%. &nbsp;The usage is all coming from 6-8 Dropbox processes constantly changing in CPU %. &nbsp;

Megan · Answer

Hey there, MM112, thanks for the screenshots!&nbsp;
&nbsp;
Would you mind clarifying the app's version, along with its syncing status, please?&nbsp;
&nbsp;
You should be able to locate both by checking in your taskbar, usually next to your WiFi.&nbsp;

MM112 · Answer

Dropbox 195.4.4995 Up to date.I downloaded the app again and it then started to sync. &nbsp;My shared folders now have a green circle with a green check but still do not have the two person emoji on several of the folders that used to have them. &nbsp;Is it good now or is there still some issue with me not having the two person emoji’s on some folders?

Forum Discussion

Syncing issue after shared folder icons changed

8 Replies

About Create, upload, and share

Need more support

Related Content

Changing email

Dropbox - Synced to Network Share

Desktop app changes not syncing with online

Shared folder not syncing.. HELP

The sync icons on my Windows computer seem to have changed

Recent Discussions

How can I stop people from editing files through my shared link?

I can't find my file transfers after upgrading my Dropbox account.

I can't share any files from my Dropbox account (I see that sharing is restricted).

Can we have the "sync next" option for folders, too?

Upload photos