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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

Hi

 

I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.

 

Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and folders in question are not being used by me and are not open. 

 

I am stuck - I need my files to synchronise so that I can get back to work - any help please?

 

I am on a MacBook Air M2 2023 running Ventura 13.6.3 - I have Dropbox Personal with 2TB of space of which in 1TB is used.

 

Thanks

 

Christopher

 

desktop
Error Messages
Mac
sync

22 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey marietararealtor, it seems we have a new stable build out at the moment. 

     

    Would you mind installing it from here? 

     

    Also, would you mind following these steps, in order to fix the permissions and/or hardlinks of your files? 

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