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Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
3 years ago
Solved

Syncing PC with Android? Please help. Don't know what I'm doing.

I read everything about the pics that I uploaded to the Dropbox cloud from my PC and be able to see them using the Dropbox app I downloaded to my Android, but can't get anywhere. Does this sentence m...
desktop
Mobile
sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey TOFU, thanks for clarifying! 

     

    Do you have access to your PC, to check if the app is updated, and syncing properly? Also, how did you add the files? Did you copy them in your Dropbox folder when doing so?

     

    Feel free to let me know the app's syncing status, and version by hovering over the little Dropbox icon, on your task bar and we'll take it from there. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi @Marshal mellow, don't worry about it, we'll get to this together.

 

You mentioned that you only have about a quarter of them. Are you checking the mobile app, or the desktop app? If you have any screenshots of what you see on your end, that'd be amazing to attach here. 

 

As for the little icon on your task bar, can you do a quick re-install of the desktop app, and let me know how it goes? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Marshal mellow, if I could fly over there and fix it, I'd be happy to, with or without sushi.

 

However, I can only guide you from here. You mentioned, that you only see some of the files, not all of them: can you clarify where it is that you're looking? 

 

Are you looking on the web, mobile app or desktop app? 

 

As for the re-install of the app, all you'd need to do is click here: https://www.dropbox.com/downloading, download and install our desktop app. Once that's done, let me know the app's syncing status. 

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