Syncing problems

Could you please give me a solution once and for all? Now there's another colleague of yours writing to me and asking the most basic questions once again through a new thread. I urgently need a solution, as this is hindering my work, and I need it resolved. I don't need you to tell me to read more documents (I've read them all). It's clear that there is some problem somewhere, and I need you to take ownership of it instead of passing the buck from one person to another.

I enter seeking help for a specific case that, as I mentioned, is affecting my work. After that, you respond by asking me basic questions, time and time again. I dedicate time to answer them and explain in detail what is happening to me, clearly laying out the scenario. After not one, but three colleagues write to me asking the same basic questions, and now you stop responding without helping me solve anything. I don't think this is a fair treatment for someone who is paying for an annual service. Once again, I NEED someone to take the reins and directly help me solve it because it is urgent and I have no way of solving it if it's not with you, as you are responsible.

I certify that Dropbox's customer support service is deplorable. I have been waiting for a resolution to my issue as well, and no one is doing anything. I have never experienced something like this before. Soon, both my team and I will switch to a different platform.

Hey mhch83, I can understand your frustration. 

To isolate this further, I'd like you to take one more step with me and downgrade your Dropbox app from the beta app version to the stable one. 

First, please go here and turn off early releases for your Dropbox account. After that, you can download the stable app version via this link.

Let me know how this goes!

Hi Nancy, thanks a lot for answering.

I don't know what you mean with "turn off early releases for your Dropbox account". Could you please tell me what to do?

Thank you

Ok, it got it. Sorry, it is in spanish and i didn't know what it meant.

I'm downloading the previous version and will let you know if it works.

No worries! Keep me posted for any updates.

I'm afraid it does not work. The same thing happens. It appears uploading 33,8gb and syncing 2398 files, but nothing happens. I wrote to your mate all the scenerios that I was going through when uploading from my smartphone, from the website directly, and from my mac, and it turns out the problem is in my mac, it does not sync, nor upload nor download. Is there someway someone from the staff could help me solve this live? I'm totally stuck with this and I need this to be solved, it is causing me problems.

I'm having the same issue, dropbox won't sync right, it gets stuck or syncs very very slow. Tried syncing on two different computers, two different accounts, and it doesn't work. I'll open another discussion but wanted to share this here too. 
I'm using Windows 10 and Dropbox v177.4.5399

Hi mhch83 & msnathalie, could you attach a screenshot of the app's current syncing status, in order for us to have visual too? 

It's stuck in this number of files and GB for about 24 hours now

I notice that this Dropbox support works on a window of opportunity system. Users have small windows of opportunity in which the staff feels like responding, and we must take advantage of that. I see that window has closed again. Would it be possible for someone to finally help me solve this **bleep** problem? I've been chasing after it for many days, and all I've received are 4 scattered messages saying the same thing over and over again. This feels like a tasteless joke. Please, HELP ME solve this. I don't understand why you're not doing it.

Hi guys, can I reach out via email, in order for us to be able to investigate further? 

Of course

I just sent you an email, I'll see you there mhch83!

Hi mhch83, could you check again, and let me know if you're able to see it now?