Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

zanalegacyonshore's avatar
zanalegacyonshore
New member | Level 2
2 months ago

The changes I make to my files online don't reflect in my Dropbox folder in File Explorer

Question or Issue

The changes I make to my files online don't reflect in my Dropbox folder in File Explorer

desktop
sync
windows

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey zanalegacyonshore! Are you still having syncing issues between your Dropbox account online and your desktop app? 

    Feel free to let us know, if you need any extra help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to hear that, zanalegacyonshore.

    Let's see what we can do about this.

    As a first step, we'll need to check if the Dropbox app on your computer is syncing. To check this, hover over the Dropbox icon in your system tray with your mouse and let me know what you see.

    Also, which Windows version are you using?

    Let me know and we'll go from there!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!