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The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.
I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take a moment'.
It seems that the app can at times connect to internet and upload my files, but most of the time it gives the message above and does not sync, which means that when I want to use an online-only file on my computer cloud, it will not download it, which is making the app useless.
I saw a similar report from Mikkel1973 in the forum, which gives me more certainty that something in the new MacOS has changed that demands an upgrade from Dropbox to address it.
Can you please advise? Thanks.
I have a 3TB plan, and have restarted my computer and dropbox multiple times.
Thanks Nancy.
I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too.
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- Nancy
Dropbox Community Moderator
Hi everyone! Can you all please check if Private Relay is currently enabled on your devices? This will help us isolate the issue a bit more.
Private relay is not enabled on my Mac.
Dear Jay, I would be also happy to help and thankful if you take to time look into my issue via email. Thanks.
Please do.
- Walter
Thanks for the cooperation on this so far Farhang223 & bri_guy - much appreciated.
I've just sent you both an email to investigate, so please have a look at your inbox and we'll take it from there.
Thank you so much this worked after 2 hours of looking for a solution!!!!
Nevermind its stopped working again, seems like it was just a temporary solution. Stuck with "reconnecting to the internet message" and when I do use my phones hot spot I can only upload files I can't download files.
Ive contacted support who I think have emailed the advanced support team?
Just want to say in my case it turned out not to be dropbox at all but a general slowdown from some corrupted network setting on my MacBook. A long latency was causing some apps to not work. I'm all square now. Hope others find their solution.
