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Matteo23B's avatar
Matteo23B
New member | Level 1
10 months ago

The Dropbox app doesn't show the same shared files between colleagues.

Hello everyone, in my Dropbox account I do have an Excel file shared with my colleagues: I can view/edit normally on Dropbox app with the same my account logged in, my colleagues can view/edit the ...
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Shared Files
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there Matteo23B let's jump right into this!

When you visit your account online, are you able to see both the changes you make and also what they edit on their end? 

Also, do you share one Dropbox account, or do you each have your own? 

Also, would you mind clarifying the app's current version that you're using along with its syncing status?

Let me know more, and we'll take it from there!

Matteo23B's avatar
Matteo23B
New member | Level 1
10 months ago

Hi Megan,

Not instantaneously, but yes I can see the changes made through PC by the other shared users.

Each one has its own Dropbox account.

App version 410.2.2 

Let me know, many thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Matteo23B, happy Monday, thanks for the info! 

    And when they check their Dropbox account online, can they see any new changes that you made along with their additions? 

    I'm asking, because if they can see the updates you make when visiting their account online, then this might indicate a syncing issue with their app. 

    Is it possible that the files have any invalid characters, that would stop them from syncing locally to their devices? 

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