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Forum Discussion
The Dropbox app on my Mac computer is not syncing
I'm on a desktop Mac. Got a new iPhone today and had to enable 2FA.
Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.
- Hannah
Dropbox Staff
Thanks for letting us know about this, PJG343.
I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out.
Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is?
Also, what is your macOS version?
Keep me posted and we'll go from there.
Dropbox version 213.4.4597 Says Syncing... Running Ventura 13.7.1
- Hannah
Thanks for that, PJG343.
If the app seems to be stuck at "syncing.." try the steps in this article, to see if anything helps.
I believe I have tried that before I came here for a solution. I have tried uninstalling and reinstalling. It seems to be working fine on my MacBook Pro.
The syncing symbol is just sitting there...not spinning.
Hi, Megan,
I have tried signing out. Uninstalling Dropbox. Restarting my computer. Reinstalling Dropbox. Nothing seems to be working on my desktop. I write and my Scrivener files save/back up to there. 😬
Hi, Megan. I have tried that. Also uninstalling Dropbox. Restarting my computer. Reinstalling Dropbox.
Same thing.
Since it seems to be syncing okay on my MacBook Pro (laptop), I don't know how to fix it on my desktop without losing everything that's in it.
Hi, Hannah, I followed the steps you listed above...fixed both the permissions and the hard links, and still not working.
Initially it said syncing 11 files and then just syncing but nothing is spinning.
Is it possible to unlink it from this desktop completely (without losing its contents) and then relinking it up since it is working on my MacBook Pro?
Yes, please
