Forum Discussion

ebeshore's avatar
ebeshore
Explorer | Level 3
2 years ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
sync
upload
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ebeshore wrote:

I ... received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email ... No file appears in my "Email Attachments" folder.

The confirmation email said to reply to that message? Can you provide a screenshot of that? Was the email address that you were replying to the one that was provided when you set up the Email to Dropbox feature?

 

Most communications from Dropbox are sent from a no-reply email address. You would need to email your files to the specific email address shown at the bottom of this page in the Features section.

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    2 years ago

    Hi Rich,

     

    Thanks for your reply.

     

    Yes - confirmation email said to reply to the message. I also confirmed that the sender email address corresponded to the "email to dropbox" address assigned when I set up the feature.

     

    See clip from the original email that gave this instruction....

     

    Ed

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me as well, ebeshore! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

      • ebeshore's avatar
        ebeshore
        Explorer | Level 3
        2 years ago

        Hi Nancy!  Thanks for writing.

         

        Did that. No joy. 😟

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!