"There was a problem completing this request" error when trying to join a Dropbox team

Hi there, Monster1926, and happy Monday!

Are you still having this issue?

Have you tried accepting the invitation while logged in from a different web browser or from private browsing?

Let me know how it goes.

Hello Hannah

thanks dor the reply.

Yes i try today but the same issue.

So i tried from a different browser. 

From i different PC and Smartphone.

From i different IP.

From icognito browser.

Nothing helped :(

What can i do ?

Thanks for the update here, Monster1926.

Just to confirm, you're not already a member of another team or perhaps a trial team, right?

Do you see that you have just a free Basic account, when you check your account settings here?

Hallo Hannah,

no im not member ofy any Team.

And now i have only i basic account.

Here the screenshot. I click on your link.

Thanks for that, Monster1926.

Is it possible to check with the admin, to see if the invite is still active?

Perhaps they'll need to resend it.

Hello Hannah,

i do this yesterday. The invite is still actice.

He send me yesterday a new one. In the settings on dropbox i can see the team too but cant join.

I see, thanks for checking, Monster1926.

Can we send you an email, so we can take a closer look into this?

Hi,

of course you can send me.

You have my email right ?

I more question. How many days must past to join a new team ? Can it be that this ist the problem ? I leave the old team 4 days ago.

I see, thanks for this info, Monster1926.

Can we reach out to you via email, so we can check what the issue is internally?

Hello Hannah,

of course. Text me via E-Mail