Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

KarolisPoliksa's avatar
KarolisPoliksa
Helpful | Level 5
3 months ago

There's no distinct sync icon for folders containing both online-only and offline files on Win11.

Device
(PC and Laptop)
Operating System/Browser (if using the web)
(Windows 11)
Dropbox App Version
233.4.4938

After icon change I can't find a way to see if folder contains files that are both online-only and available offline.

Even if folder contains folder or files that are offline (downloaded) it still shows up as online. In order to figure out what is synced or not you have to go folder by folder. I have ten of thousands of folders. This new icon system is broken.

4 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey KarolisPoliksa & jacobtrevorson - thank you both for sharing your thoughts on this with us.

    I've logged your feedback in our system and you can let us know if you have anything else to add. 

     

  • jacobtrevorson's avatar
    jacobtrevorson
    New member | Level 2
    2 months ago

    Love how Nancy's comment doesn't acknowledge that it wasn't like this until very recently. We used to have a proper icon.

    All this new Windows update garbage is terrible and I hope Dropbox finds a way around it soon. It's been a huge burden on my day-to-day work and I'm going to have to start searching out alternatives soon, if Windows didn't ruin them all.

  • And if its fully online its also a cloud. What's the point of the could icon then?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for posting here, KarolisPoliksa​

    If a folder has a combination of online-only and available offline files/folders, then it’s expected to see the cloud icon next to the parent folder indeed (as mentioned here). 

    I've made sure to forward your feedback though to our team, so that they can take this into consideration, given how it can affect your workflow when working with many folders.

    If you need something else, feel free to ping me.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!