Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GREG BARTON's avatar
GREG BARTON
New member | Level 2
8 months ago

"This file requeste has been closed, deleted, or never existed" error after restoring the account.

HAD OUR ACCOUNT HACKED, THEN RECOVERED.  THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED

account access
Error Messages
File requests

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the ticket number and the screenshot, Greg! Are you seeing the same error message for all of your previous file requests? 

    How about your old Dropbox files? Can you see everything restored on this page? 

    I’d just like us to isolate the issue as much as possible and proceed to the next step.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for your post here, GREG BARTON. 

    Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

    Feel free to send me a screenshot of any errors you're receiving, too.

    Let me know more details.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!