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hunterm's avatar
hunterm
Explorer | Level 4
4 years ago

Unable to open "Online Only" files without setting them to "Local" first

A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unab...
desktop
sync
windows
NDR2's avatar
NDR2
Explorer | Level 3
2 years ago

Could you please explain why I see my offline files/folders differently on 2 different PCs? Both PCs are Windows 10-64bit version 22H2. Thanks

PC1

PC2

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you referring to the lack of syncing icons when it comes to your second computer/PC2 perhaps? 

 

If yes, can you please check that device and let me know the syncing status and app version of Dropbox there? 

 

Also, if you try to open one of these files, do they open normally? Have you tried restarting your computer, and no syncing icons appear still?

  • NDR2's avatar
    NDR2
    Explorer | Level 3
    2 years ago

    Yes, PC2 doesn't have any syncing icon and PC1 has a syncing icon on all files and folders. Yes, on both PCs files open normally. I restarted the PC2 multiple times but still no icons. Both PCs have Dropbox version 196.4.6900 and the syncing status "Your files are up to date"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for giving that a go. Did you recently have any OS upgrades on your PC2? 

     

    If not, feel free to try out these steps to make sure there aren’t other apps on your device that use the remaining overlay icons of your Windows computer (Windows has in general a limit of 15, and 4 of them are used by default by your OS). If there are more than 15, then the Dropbox icons or context menus may not show. 

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