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NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

Unable to save new Excel files (Excel 2021), Windows 11

This occurred once before, but then corrected.  However, today, I am unable to save newly  created Excel 2021 files to Dropbox.  I think they are saved, but when I go back to the folder, they are not...
desktop
Error Messages
sync
NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

I am manually trying to save the new Excel file.  (i.e., Save As)

 

I do not have a screenshot.   The next time it happens I will try to capture it.  I attempted to recreate it today, and the new file saved without any problem.  

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, please let me know when you experience this behavior again.

  • NermineS's avatar
    NermineS
    Explorer | Level 3
    3 years ago

    It just happened again.  Here is the screenshot of the message. In the past, the message appeared intermittently.  Sometimes the file failed to save and I would get no message.  Other times I got the message.  

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey NermineS, sorry to jump in here, but could you run a little test for me?

       

      Can you try pausing syncing (or quitting the Dropbox desktop app whatsoever) and let us know if you still get the same error? 

      • NermineS's avatar
        NermineS
        Explorer | Level 3
        3 years ago

        Walter,

         

        I quit Dropbox and successfully saved a new Excel file.  No error messages.  When I restarted Dropbox, the file uploaded.

         

        I haven't had the "save as" issue with any other file type.  Word documents, PDFs, etc.  Only Excel.

         

         

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