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NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

Unable to save new Excel files (Excel 2021), Windows 11

This occurred once before, but then corrected.  However, today, I am unable to save newly  created Excel 2021 files to Dropbox.  I think they are saved, but when I go back to the folder, they are not...
desktop
Error Messages
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for all the info here, NermineS.

 

Can we send you an email, so we can investigate this further?

NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

Yes, please.  

 

Again, it happens when Dropbox is active.  If I quit Dropbox or Quit Syncing, it doesn't occur.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, NermineS, I just sent you an email, so we can continue investigating there.

  • gtai1969's avatar
    gtai1969
    New member | Level 2
    2 years ago

    Could you please tell me th esolution to this problem, as I am facing exactly the same issue on a win 11 machine. I have no problem using the "Save as" option from my win 10 machines. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear the same thing’s happening to you, gtai1969. 

     

    Can you send me a screenshot of what you see exactly, when hitting on the “Save as” option? 

     

    Are you getting any error messages, or is the issue that your updates aren’t being saved, even if you click on the button?

     

    What’s the syncing status, and app version of your Dropbox app?

     

    Let me know.

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