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Filmmaker26's avatar
Filmmaker26
New member | Level 2
6 years ago
Solved

Unable to upload .mov videos

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
Dropbox Pro
Error Messages
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  • ErikLewis's avatar
    ErikLewis
    6 years ago

    I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

Rocky006's avatar
Rocky006
Explorer | Level 3
5 years ago

vonwoo Oh that is such a shame that Dropbox were unable to find a solution after they were commenting... @dropbox have you been able to find a solution for this since March 2020?  I used to be able to upload mov files prior to this, so I don't know what has changed?

 

Regards

Rocky

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey there Rocky006; thanks for joining the discussion here.

May I ask if you've tried any other browsers than the one you used originally so far? 

  • LC_C's avatar
    LC_C
    New member | Level 2
    5 years ago

    I had same issue. This is so frustrating. 

     

    Had so many issues, and I am so nervous whether the files I have uploaded before have anything missing. I click "Skip" for the warning when it pop up error message, although at that time is different type of files.

    By the way the uploading speed for dropbox is very slow.

    I had 2TB Dropbox subscription, and indeed regret it!

    • motionben's avatar
      motionben
      New member | Level 2
      4 years ago

      Just chiming in to note that I'm also experiencing problems getting an .MOV file to finish uploading. Using Firefox on Windows, drag-and-drop method, file uploads to 99% and just hangs forever on that last 1%...

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey motionben, sorry to hear about this. Have you tried clearing your browser's cache or another browser?

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