Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Filmmaker26's avatar
Filmmaker26
New member | Level 2
6 years ago
Solved

Unable to upload .mov videos

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?

Dropbox Pro
Error Messages
sync
upload
  • ErikLewis's avatar
    ErikLewis
    6 years ago

    I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

27 Replies

Replies have been turned off for this discussion
Show More
  • Rocky006's avatar
    Rocky006
    Explorer | Level 3
    5 years ago

    My files are dowloaded onto my PC and dragged into the dropbox folder but still do not upload. I don't know how to fix this.

  • vonwoo's avatar
    vonwoo
    New member | Level 2
    5 years ago

    I never did find a fix for my issue.  I just kept trying, and eventually it would work.  But only after many failed attempts.  There was no explanation or help from Dropbox.  I ended up cancelling my subscription after that.  Sorry I caouldn't be of more help.

  • Rocky006's avatar
    Rocky006
    Explorer | Level 3
    5 years ago

    vonwoo Oh that is such a shame that Dropbox were unable to find a solution after they were commenting... @dropbox have you been able to find a solution for this since March 2020?  I used to be able to upload mov files prior to this, so I don't know what has changed?

     

    Regards

    Rocky

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey there Rocky006; thanks for joining the discussion here.

    May I ask if you've tried any other browsers than the one you used originally so far? 

  • LC_C's avatar
    LC_C
    New member | Level 2
    5 years ago

    I had same issue. This is so frustrating. 

     

    Had so many issues, and I am so nervous whether the files I have uploaded before have anything missing. I click "Skip" for the warning when it pop up error message, although at that time is different type of files.

    By the way the uploading speed for dropbox is very slow.

    I had 2TB Dropbox subscription, and indeed regret it!

  • motionben's avatar
    motionben
    New member | Level 2
    4 years ago

    Just chiming in to note that I'm also experiencing problems getting an .MOV file to finish uploading. Using Firefox on Windows, drag-and-drop method, file uploads to 99% and just hangs forever on that last 1%...

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!