"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder

Hi Agirres; welcome to our Community and happy Monday!

Can you let me know what our desktop app is reporting within your system tray when you're making these changes?

Also, to help isolate the issue, could you please try quitting the Dropbox application by using the following steps:

• Click the Dropbox icon in your system tray 
• Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"

If the issue with creating or saving those projects into your Dropbox folder persists when Dropbox is completely closed, this would suggest that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your computer's Operating System that could be causing this.

If the issue is resolved when Dropbox is completely closed though, please let me know and we'll take it from there. 

Thanks a bunch! 

Hey Walter!

It does indeed work when I quit Dropbox, so at least now I have a way to save the projects directly!

So I guess it's a Dropbox issue.

I have used Dropbox for creative projects for years - ever since it first premiered, but I only started having this error in the last few months.  In both ProTools or Adobe Premiere, saving project files OVER already-saved projects (ie, hitting CTL+S) results in an error from the application saying they can't save.  See below:

A similar unknown error comes up with protools.

However, doing a "Save As" works fine - until it's saved.  Then, if I try to save THAT file again, I get an error.

This DOES NOT happen with any other file type (word, photoshop, for instance).  This DOES NOT happen if just save to the desktop OR when I save when DB is quit/not running  - so I know it's DB specific.  This DOES happen on my laptop.

Windows 10 Pro build 1909. Fast everything. Plenty of disk space.

I have this same issue, specifically with Premiere only. Other apps including Photoshop, After Effects & Cinema4D do not have the same behavior even tho they are saved in to the same top level folder structure.

I'm not sure if the issue lies in Adobe or Dropbox's (or both) but my work around instead of doing a file save as is to temporarily pause DB syncing via the system tray icon. Super big pain for sure until the issue is resolved.

I am having the same issue with dropbox and adobe premiere. Are y'all working on a solution with Dropbox? Could the app delay syncing until the file is saved? 

Turning off sync indeed fixes the issue but I'd prefer to have it on most of the time.

Thanks,

Yoni

Yup, I also get this issue. Frustrating because I switched from Google Drive to dropbox because I was getting errors saving C4D into Drive, now on Dropbox I get this issue with Premiere! Everything else is fine though.

I have the exact same error message as the OP. 

Hey YoniL and LaurenceSpliceFilms, thanks for nudging us on this thread. 

As Walter mentions above, could you let us know if you can prevent the error message from appearing by pausing sync before editing the file, and resuming syncing after you've closed the third party app? 

Keep us posted!

Thanks! Yes, pausing syncing on the Dropbox app works and allows me to save in Premiere. Once I close Premiere and resume syncing it seems to be fine.

Not sure if this is helpful but I noticed in the folder where the premiere file is saved, it seems to create a bunch of weirdly named files. I've attached a screengrab for reference.

So the only way to save the file while dropbox is actively syncing is to do "Save As", hence why there's 10 versions. Everytime I tried a normal "Save" it would create those additional files with the crazy names!

Hope that helps.

Thanks for the additional information, LaurenceSpliceFilms. 

It looks like the files you're seeing are asset files created by the third party app, to enable it to open the project in question.

For this reason, I'd recommend pausing syncing before opening the file, saving any changes you make, closing the third party app after you're done, and resuming syncing again. 

Let us know if you have any trouble even after doing this or if you have any other questions. Cheers!