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Laura- Zante's avatar
Laura- Zante
Explorer | Level 3
3 years ago

Updates to shared files aren't appearing for me or others

Hello everyone. I have a problem with files not syncing.  When other users update the shared files I can not see the changes and  when I update the shared files other users can not see the chan...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Laura- Zante, thanks for bringing this to our attention.

 

Are you certain your editing the files in the shared folder?

 

Does the folder have a two person icon in it to confirm it's a shared folder? Can you upload the files directly to the site to test it from there?

 

Any other info or screenshots would be helpful!

  • Laura- Zante's avatar
    Laura- Zante
    Explorer | Level 3
    3 years ago

    Dear Jay, 

    Thank zou for getting in touch. 

    Most of the files I m using someone shared with me, but I can not see the changes. 

    I upload the file (excel) "Belegungspla_2024" as an example. 

    And in the Dropbox icon that appears on the side it iswritten "Files are up to date". [Removed as per Community Guidelines]

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are the files visible on the Dropbox site only from this page? Or are the files in a shared folder?

      • Laura- Zante's avatar
        Laura- Zante
        Explorer | Level 3
        3 years ago

        The files are visible on Dropbox site and I shared the link with you so you can see it. 

        I share it again 

        [Removed as per Community Guidelines]

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