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Solved
Upload app sync speed is insanely slow compared to web speed
Located in South Africa.
I have 500 mbps down/100-200 mbps upload.
When I use the browser to upload 1 gb, it uploads in a minute or so.
When I upload the same 1gb via the dropbox app, it c...
Update:
I uninstalled NordVPN app and suddenly dropbox upload speeds are back up to 14,000 kb/s.Which means that even though NordVPN was OFF, and not active, it still had some bizarre impact on UPLOAD speed. No effect on download...
The confusing part is that my laptop also has the NordVPN software installed. However, it has no issue on that computer.
Laptop is running windows 11, while main machine is running windows 10 pro.
Would really love to find a solution if anyone has one.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIf the app is uploading slowly to the Dropbox servers, then something could be throttling that connection. Are you certain that you have no other software that could be monitoring the Dropbox folder or app?
Have you contacted your ISP for further assistance on this matter?
I just opened a laptop with a wifi connection, uploaded the same 1gb file. It took exactly 5 seconds to upload it to dropbox servers using the desktop app on the same internet connection.
As for software, I don't know. I don't use any firewalls, VPNs when I can help it. Short of reformatting my PC, i don't know what else to do.
- Jay
Is the main computer also connected via WiFi, or using a network cable?
Could you try quitting all open apps from the system tray, aside from Dropbox, and try adding a file to the Dropbox folder to see if the speed improves?
the main computer is connected via ethernet.
things I've already done:
-ethernet connection
-wireless only connectoin
-restarting computer
-restarting router
-testing speed on different network/location (the speed is still slow for upload on the main machine)
-testing speed on machine #2 via laptop on both networks-- (speed is super fast for the same file to upload to dropbox on the same networks)
-uninstalling and reinstalling dropbox itself
-plugging into different ethernet ports.
When i first connect ethernet, dropbox upload speed jumps to 2-3,000 kb/s for a second and fall back down to 100-140kb/s.
It seems the network is not the issue, nor is the wiring or connection.
The issue is the main machine and something barring it/blocking it.
Update:
I uninstalled NordVPN app and suddenly dropbox upload speeds are back up to 14,000 kb/s.Which means that even though NordVPN was OFF, and not active, it still had some bizarre impact on UPLOAD speed. No effect on download...
The confusing part is that my laptop also has the NordVPN software installed. However, it has no issue on that computer.
Laptop is running windows 11, while main machine is running windows 10 pro.
Would really love to find a solution if anyone has one.
