Forum Discussion

GG_drop's avatar
GG_drop
Explorer | Level 3
3 years ago

Upload crashes in Chrome. What can I do?

New iMAC 24". Updated system, updated dropbox desktop (& beta API, v. 181.4.5678). Fast fiber internet lan connection. Unable to upload a file or  afolder for backup in dropx (have ample space). Th...
desktop
Dropbox Backup
Mac
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there GG_drop, sorry to hear about this.

 

Can you please let us know your computer's exact OS version and where your Dropbox folder is located as per the sync tab in the app's preferences, if possible before the app crashes? 

 

Do the crashes happen after you take a certain action or immediately after launching it?

 

Any additional information you can share is more than welcome!

  • GG_drop's avatar
    GG_drop
    Explorer | Level 3
    3 years ago

    Dropbox is located in "Locations".

    Still have only old backups from my laptop and another iMAC, occupying less than 4% of my 2 TB.

    Reinstalled all, and no limits on bandwidth.

    New computer installed by 'migration assistant'.

    Thanks,

  • GG_drop's avatar
    GG_drop
    Explorer | Level 3
    3 years ago

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the additional information GG_drop 

       

      Could you clarify when the crashes occur as well for us? 

      • GG_drop's avatar
        GG_drop
        Explorer | Level 3
        3 years ago

        Upon uploading as can be seen in the screenshots (Chrome)

        thank you!

         

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!