Forum Discussion

Maggie A.1's avatar
Maggie A.1
Explorer | Level 4
4 years ago

"uploading - 1 remaining" vs. "waiting to upload"

My iPhone 10 which is totally up to date, often seems to stop responding when I'm uploading a video to dropbox. At the top is says "uploading" and tells how many files (sometimes only one) are remain...
Mobile
sync
upload
ronaldcoleman's avatar
ronaldcoleman
New member | Level 2
3 years ago

Hi. Searching the community posts here, this seems to be an ongoing problem. I can't recall having it myself, after uncountable uploads from my iPhone - until today. 

 

I am using an iPhone 14, latest iOS, and trying to upload two short (two-minute) videos. I have tried doing it over Wi-Fi (very strong connection) and over cellular (the cell antennas are literally above the window of my office).  I have tried clearing the cache on my mobile Dropbox app, logging out and restarting. These videos are still going nowhere. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ronaldcoleman, let's look into this! 

 

Do you try to upload the content manually, or using camera uploads? 

 

Have you tried clearing the app's cache (you can visit the app's settings to do so) and then restarting your device? 

 

Keep me posted!

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