Forum Discussion

emsilver523's avatar
emsilver523
Helpful | Level 6
4 years ago

Uploads from Scan document on an Iphone 12 pro max are stuck

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
Mobile
sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Welcome back to the Community, emsilver523!

 

Just to be on the same page, can you clarify whether you’re using the Dropbox mobile app to scan your documents or the separate Dropbox Scan app instead? 

 

Have you also tried reinstalling the app on your mobile device and the issue persists?

 

Keep me posted for more updates.

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