Forum Discussion

emsilver523's avatar
emsilver523
Helpful | Level 6
4 years ago

Uploads from Scan document on an Iphone 12 pro max are stuck

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
Mobile
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emsilver523's avatar
emsilver523
Helpful | Level 6
4 years ago

It is becoming more and more frequent.  i was just loading several documents.  The first 5 worked and the 6th one got stuck and now I cannot load anymore.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey emsilver523, how are you?

 

Can you let us know if you notice any difference in behavior, depending on the size of the files, for example?

 

Does this happen with multiple pages (larger files), rather than smaller ones?

  • emsilver523's avatar
    emsilver523
    Helpful | Level 6
    4 years ago
    99% of the files are single page files that I scan upload as about 300k-700k files.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi emsilver523, do you have enough free space on your mobile device, as the Dropbox mobile app might use the cache to generate, save and upload the scans?

      • emsilver523's avatar
        emsilver523
        Helpful | Level 6
        4 years ago
        I have a 256GB device with approximately 44GB free.

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