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Forum Discussion
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
In my case auto capture is on. But doesn’t seem relevant. The picture is taken. The file is named. The capture process seems to be complete. Then it goes into Uploads and stays there for an extended time. Sometimes minutes. Sometimes days. Sometimes it instantly uploads.
It’s not a connectivity issue as all of my other network related apps work fine. And I’m able to access other Dropbox documents.
I can also take more scans, and they also appear in the Upload list, but they remain queued up behind the original stalled upload.
Once the upload begins, it seems to go quickly as normal.
Killing the app doesn’t have any effect. The file is there when you restart it.
If I had to guess, your backend upload process is flaky and your client doesn’t handle failures well. Instead of timing out and retrying, it just sits there. But it’s amazing an app restart doesn’t trigger a fresh try.
And again, the most frustrating part of this is that the files are inaccessible during the upload. If I could access them and then re-save them as a new PDF-- even in a different file service-- I could "rescue" them and try the upload later after cancelling. But with them being inaccessible, if I cancel, the file is lost forever. And the physical document is often no longer available.
This is also happening when I scan from the iOS Files app. Everything appears successful from the perspective of the Files app but when I go over to Dropbox, it shows again as a stuck upload.
This is also now happening very regularly. Rebooting doesn’t necessarily dislodge the file. If this persists I will switch file sync services.
This is also now happening very regularly. Rebooting doesn’t necessarily dislodge the file. If this persists I will switch file sync services.
