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Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Riley M.2, happy Friday!
Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior?
Let me know more!
I don’t know how to clear the cache, and I uninstalled and reinstalled on my previous phone, which seemed to resolve it. But this is a new phone (iPhone 14 Pro with latest iOS) and it’s still happening. In fact, I just rebooted in an attempted to get my last scan to upload and it’s still sitting there.
This happens randomly, but frequently. Sometimes it eventually uploads if I leave it overnight.
I have no confidence when I scan something with Dropbox that I will ever see it again.
Meanwhile, I just successfully scanned using your competitor OneDrive. Worked like a charm. For the same price as Dropbox, you also get a subscription to Microsoft Office. Looking like a good deal.
This happens randomly, but frequently. Sometimes it eventually uploads if I leave it overnight.
I have no confidence when I scan something with Dropbox that I will ever see it again.
Meanwhile, I just successfully scanned using your competitor OneDrive. Worked like a charm. For the same price as Dropbox, you also get a subscription to Microsoft Office. Looking like a good deal.
