Forum Discussion

emsilver523's avatar
emsilver523
Helpful | Level 6
4 years ago

Uploads from Scan document on an Iphone 12 pro max are stuck

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
Mobile
sync
upload
threedots's avatar
threedots
Helpful | Level 5
4 years ago

@Nancy, 

I'm using the iOS version 304.2.2

 

The problem has occured in previous versions as well, but cannot say when it was introduced. 

 

Edit: 

Just updated to 306.2.2 and tried uploading a scanned PDF. The problem persists, the file upload got stuck. 

SAbadshah's avatar
SAbadshah
New member | Level 2
4 years ago

I notice the same thing when I scan using the iOS Files app. From the perspective of the Files app, everything seems to be successful, but when I visit Dropbox, it once again appears as a stuck upload.

Additionally, this is now occurring frequently. The file might not necessarily be moved by restarting. If this keeps happening, I'll change file sync services.

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