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Forum Discussion
emsilver523
4 years agoHelpful | Level 6
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
threedots
4 years agoHelpful | Level 5
I took some screenshots and was about to upload them to Dropbox in order to show you, when I noticed that these uploads got stuck as well! So it seems like it’s not only the scanned files that fail.
Basically, the files are just stuck there in the status “waiting to upload” but nothing happens…
So all uploads seem to get stuck. Is anybody else experiencing this?
My app language is set to Swedish, btw, but I don’t think that’s related…
Basically, the files are just stuck there in the status “waiting to upload” but nothing happens…
So all uploads seem to get stuck. Is anybody else experiencing this?
My app language is set to Swedish, btw, but I don’t think that’s related…
Riley M.2
4 years agoHelpful | Level 6
Yes, that’s the same behavior I experienced.
Thankfully, it’s stopped happening, but I don’t know why, and I don’t know when it might start again, which has prevented me from committing to a long term paid subscription to Dropbox.
They offered to work with me via email but were being persnickety about the email matching (I use aliases) and the problem became less frequent so I gave up on that route.
I’m cheering you on from the sidelines now.
Sometimes rebooting the phone helps.
Thankfully, it’s stopped happening, but I don’t know why, and I don’t know when it might start again, which has prevented me from committing to a long term paid subscription to Dropbox.
They offered to work with me via email but were being persnickety about the email matching (I use aliases) and the problem became less frequent so I gave up on that route.
I’m cheering you on from the sidelines now.
Sometimes rebooting the phone helps.
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