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emsilver523's avatar
emsilver523
Helpful | Level 6
4 years ago

Uploads from Scan document on an Iphone 12 pro max are stuck

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading.  Subsequent scans say waiting for upload.  I have updated Dropbox to the latest version, and I am on iOS 15.6.1.  Even if I kill the app and come back, it is still sitting on uploading.  I have tried powering off the phone and airplane mode off and on, but it doesn't work.  The only way to fix it is to log out and back in to Dropbox but then I have to start the upload over.  This is happening weekly.

Mobile
sync
upload

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey threedots, sorry to jump in, but have you tried another wifi network or doing this via cellular data at all since you first noticed this?

  • tenny1's avatar
    tenny1
    New member | Level 2
    4 years ago

    I was ready to upload several screenshots to Dropbox to show you when I discovered that these uploads had also been stalled. Thus, it appears that other file types are also susceptible to failure.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi tenny1, just for clarification, did you try using a different WiFi network to upload the files, or using cellular data instead?

  • Jhonjelly's avatar
    Jhonjelly
    New member | Level 2
    4 years ago

    The only solution is to log out of the app and then back in. That gets rid of the stuck file, so you have to scan it again so that it uploads correctly after that. But the issue returns the following time you attempt to scan and upload a file.

  • Duckey's avatar
    Duckey
    New member | Level 2
    4 years ago

    On a brand-new phone, this is occurring once more. 2014 iPhone Pro. taken from a Dropbox scan. The scan proceeded smoothly. It's been waiting to be uploaded for a while. While it was still stuck, I was able to upload a picture from the Photos app to Dropbox. The document was still stuck, but the photo was there.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jhonjelly & Duckey, thanks for posting here! 

     

    Can you let me know the version of the OS and of the Dropbox app that you're using on your end? 

     

    Keep me posted! 

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