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Forum Discussion
Uploads get stuck
During the past few weeks I've needed to upload several 15GB .rar files. Each time, the upload process gets stuck on 9 minutes or so remaining. I have to refresh the browser and then start uploading again from scratch. Usually the second time it works fine.
I'm using an up to date google chrome on windows 10 professional.
I notice quite a few people are reporting the same problem on this forum. The help chat wasn't useful at all, basically suggesting I try again in incognito mode, so I can help them pinpoint the problem. I don't think as a paying customer I should be expected to spend time troubleshooting the problem for Dropbox. Surely they have server logs they can refer to for quickly identifying server issues?
18 Replies
Update, just tried again in incognito mode. Now I get a black message popup at the bottom of the screen at 36 minute remaining saying 'you seem to be having internet issues, hang tight your upload will resume when you have a connection'
I don't have any internet issues, all other websites are working fine, as is my phone on wifi and netflix on my TV.
Just posted that, and the main dropbox page is still showing I'm having internet connection issues........hmmm, might be time to look for a better provider.
- Jay
Dropbox Staff
Hi michael campbell, thanks for bringing this to our attention.
Are you on a stable personal network, or a work network?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
no, if that were the case then it wouldn't work on the second attempt. The connection is a stable 300mb/s virgin media connection.
I have dropbox set to 'online only' it doesn't appear to work, so I manually set it to online only by right clicking on each folder and choosing that option (windows).
I then drag a 15GB file to one of my dropbox sub folders and choose copy rather than move. I expected it to begin uploading directly to the dropbox server, but instead it copies it locally to the dropbox folder and then uploads it. This results in two local copies of the 15GB file.
How can I bypass it creating a second copy locally, and instead send it straight to dropbox (same as when using the website, which incidentally always fails with big files, hence me trying the app).
