Forum Discussion

Jerry L.4's avatar
Jerry L.4
Explorer | Level 4
2 years ago

URGENT: New Win11 PC: Dropbox will NOT download files from cloud -> PC, selective sync = 0 files

Hello all, I have a new Win11 PC.  After installing the local Dropbox app, and ensuring selective sync is set to download all files, Dropbox WILL NOT download. I'm sure I'm not the only one who...
desktop
Download
Dropbox Plus
Error Messages
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear about this issue, Jerry L.4. 

 

Have you restarted your device, since the errors appeared, and you still see the same thing? 

 

As for the cloud icons that you mention, can you please right click on those files and select the option to make them available offline? Do you see a green checkmark after that instead?

 

Finally, I’d like to know the app version of your Dropbox app, along with its current syncing status.

 

Keep me posted for more info.

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