Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

v172.4.7555 stuck syncing (MacOS)

Hi,   Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference ...
desktop
Mac
sync
Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

This is the same issue as I have previously raised here: https://www.dropboxforum.com/t5/Create-upload-and-share/v172-4-7555-stuck-syncing-MacOS/td-p/680465

 

What happens is that I have two directories set as "always offline", but when my MacBook Pro (14", MacOS Ventura 13.5.2) wakes from sleep I see the following icons if new files exist in these folders:

showing me that there are files that have been uploaded to the directory from another machine. Following the folder link, I see the following on the new files:

indicating that they should be downloading, but they stay in this state without showing any progress (and they're files of 50-80 MB, so shouldn't take long to download over my ~50Mbps connection).

 

The only thing that I could do to force the download was a complete reboot of the Mac - restarting Dropbox did not fix anything.

 

This is running the new MacOS FileProvider / integrated Cloud Service version of the app, not the version with a .dropbox.cache folder I could clear to force the downloads to restart.

 

 

  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Note that this is for version v183.4.7058, not v172.4.7555, as the earlier posts might suggest.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Graeme T.1, do you have the ticket ID from when you contacted the support team?

     

    Have you tried marking the file as online-only, and then as available offline to see if this helps?

    • Graeme T.1's avatar
      Graeme T.1
      Collaborator | Level 9
      3 years ago

      Hi,

       

      The ticket ID is 22133368, which was unresolved as a problem, though the ticket was closed for inactivity, and there was a chat which I opened (ID 22211216), which didn't resolve the issue either.

       

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Graeme T.1, I had a look into our system and I can see both of these tickets have been closed due to inactivity. 

         

        Do you mind if I log a new one for you, and forward it to our advanced team? They can continue where you previously left off, this way.

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