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jjbveld's avatar
jjbveld
Explorer | Level 4
2 years ago
Solved

Waiting to sync (Mac)

Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the interne...
desktop
Dropbox Basic
Mac
sync
  • Mark's avatar
    Mark
    2 years ago

    Is it possible to see which files are syncing based upon the icons of the folders in Finder?

     

    If so try moving the folder/directory out of Dropbox to say desktop, let it sync to clear icon/up to date and then return it the folder. That usually works. 

3d's avatar
3d
New member | Level 2
2 years ago

I am having exaclty the same issue.  Just keeps saying "syncing 1518 files" but nothing happens and dropbox icon in mac menu bar has an X in the lower right hand corner".

mapledudu's avatar
mapledudu
Explorer | Level 3
2 years ago

I having exactly the same issue but in Mac.  Just keeps saying "syncing 15 files" but nothing happens and Dropbox icon in Mac menu bar has an syncing circle 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mapledudu - sorry to hear about this.

     

    Does the issue persist after rebooting your computer or quitting and relaunching the Dropbox desktop app? 

    • mapledudu's avatar
      mapledudu
      Explorer | Level 3
      2 years ago

      Yes, It has been several days. It happened after I moved a 200M installation file from one computer, and then moved out from this computer.  I suspected it was not completed syncing before I moved it out. I put it back and then resync but never works. I tried the methods to fix preference/account but failed. The dropbox does have access to the whole mac. Thanks

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        mapledudu, did you also try removing the file from the Dropbox app again, and then reinstalling it? Does it still get stuck at the same file count after that?

    • mapledudu's avatar
      mapledudu
      Explorer | Level 3
      2 years ago

      I tried to reboot, and reinstall the Dropbox but didn't work. The issue persists after rebooting your computer or quitting and relaunching the Dropbox desktop app.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey mapledudu, would you mind clarifying the Dropbox app version you're using on your end? 

         

        Have you also tried signing out and then back into the app? 

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