Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jjbveld's avatar
jjbveld
Explorer | Level 4
2 years ago
Solved

Waiting to sync (Mac)

Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the interne...
desktop
Dropbox Basic
Mac
sync
  • Mark's avatar
    Mark
    2 years ago

    Is it possible to see which files are syncing based upon the icons of the folders in Finder?

     

    If so try moving the folder/directory out of Dropbox to say desktop, let it sync to clear icon/up to date and then return it the folder. That usually works. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey mapledudu - sorry to hear about this.

 

Does the issue persist after rebooting your computer or quitting and relaunching the Dropbox desktop app? 

mapledudu's avatar
mapledudu
Explorer | Level 3
1 year ago

I tried to reboot, and reinstall the Dropbox but didn't work. The issue persists after rebooting your computer or quitting and relaunching the Dropbox desktop app.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey mapledudu, would you mind clarifying the Dropbox app version you're using on your end? 

     

    Have you also tried signing out and then back into the app? 

    • mapledudu's avatar
      mapledudu
      Explorer | Level 3
      1 year ago

      V.207.4.5821

      It doesn't work as well. Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi mapledudu, just to check, do any of the files and folders in the Dropbox folder have any icons showing that they are trying to sync? Are they all in the same folder, or in random locations?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for clarifying that for us mapledudu 

       

      Could you also let us know your device's exact OS version and the location of your Dropbox folder as per the sync tab in the app's preferences? 

      • mapledudu's avatar
        mapledudu
        Explorer | Level 3
        1 year ago

        The device was just updated to Mac os 15.0 but the issues remain the same. The location is the standard location in mac (under main username) which we can not change it

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!