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jjbveld's avatar
jjbveld
Explorer | Level 4
2 years ago
Solved

Waiting to sync (Mac)

Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the interne...
desktop
Dropbox Basic
Mac
sync
  • Mark's avatar
    Mark
    2 years ago

    Is it possible to see which files are syncing based upon the icons of the folders in Finder?

     

    If so try moving the folder/directory out of Dropbox to say desktop, let it sync to clear icon/up to date and then return it the folder. That usually works. 

mapledudu's avatar
mapledudu
Explorer | Level 3
2 years ago

I tried to reboot, and reinstall the Dropbox but didn't work. The issue persists after rebooting your computer or quitting and relaunching the Dropbox desktop app.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mapledudu, would you mind clarifying the Dropbox app version you're using on your end? 

 

Have you also tried signing out and then back into the app? 

  • mapledudu's avatar
    mapledudu
    Explorer | Level 3
    2 years ago

    V.207.4.5821

    It doesn't work as well. Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi mapledudu, just to check, do any of the files and folders in the Dropbox folder have any icons showing that they are trying to sync? Are they all in the same folder, or in random locations?

      • mapledudu's avatar
        mapledudu
        Explorer | Level 3
        2 years ago

        no, all files seem fine and completely synced. just annoying symbols

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for us mapledudu 

     

    Could you also let us know your device's exact OS version and the location of your Dropbox folder as per the sync tab in the app's preferences? 

    • mapledudu's avatar
      mapledudu
      Explorer | Level 3
      2 years ago

      The device was just updated to Mac os 15.0 but the issues remain the same. The location is the standard location in mac (under main username) which we can not change it

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        When you say that 15 files are pending syncing, you're not sure if these files are on your Dropbox account online, or files in your local Dropbox folder that are trying to sync upwards?

         

        Are there definitely no syncing icons showing any files that haven't yet synced?

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