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Waiting to sync (Mac)
Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the interne...
Is it possible to see which files are syncing based upon the icons of the folders in Finder?
If so try moving the folder/directory out of Dropbox to say desktop, let it sync to clear icon/up to date and then return it the folder. That usually works.
i have similar syncing issues since 2 weeks ago. After i amend the MS doc and excel files on my Mac, it doesn't sync upwards to the dropbox server. i can see the icon at finder beside the file, not sync yet.
but sometimes after a few hrs , it will sync. i also tried to pause sync for example 30 mins and sometimes a few files sync upwards.
I went to upgrade my Mac OS to 12.7.6 and reinstalled dropbox to v211.4.6008. but still same issue.
at the Dropbox "preferences" page , there is a "sync" tab. It says "Dropbox folder updates" "You are eligible for the new dropbox for macOS on file provider".BUt when i click on "Update now", it couldn't update dropbox as it says "Let your files finish syncing, then try again". I am stuck here as even after i paused sync, it doesn't update as well.
please help!
thank you so much
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi gammaray79, could you attach a screenshot showing the sync icon you're seeing next to the files that aren't syncing in Finder?
pls see pic. the blue round icon
- Jay
Thanks for the image, what is the current status of the Dropbox desktop application when you click the icon in the menu bar?
Thank you so much for the prompt reply.
- Jay
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
dont think so. everything was working fine until 2 weeks ago. i didn't install anything new
- Jay
If you rename the files slightly, like adding a letter or number, do they sync?
nope. can't work.
thnx!
hi Jay, any other solutions pls?
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
ok resolved! thank you!
- Theresa
Community Manager
Hi there gammaray79 and welcome to the Dropbox Community. I am glad to see your issue has been resolved after an advanced reinstall
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