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MelJackson's avatar
MelJackson
New member | Level 1
2 years ago

Was added to a shared folder but can't upload files because I have a Basic account

I was added to a shared folder to upload footage to, so I created an account to gain access, but when uploading it says that I am on a basic plan and capped at 2GB.  My client has upgraded the plan...
Shared Folders
Storage space
MelJackson's avatar
MelJackson
New member | Level 1
2 years ago

Thanks Hannah, they created a team folder and added me to the team so seems to be solved for now :) 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MelJackson wrote:

    they created a team folder and added me to the team so seems to be solved for now

    Be very careful when it comes time to leave the team. If they just remove you from the team, your account will be deleted, potentially with your files. When you're ready to leave, tell the team admin that they need to convert your account back to an individual account.

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