"We’ve interrupted your sharing activity" error - what can I do?

MerlinAwards wrote:

We’ve interrupted your sharing activity. For details or to contact support, read our help center article...

Is this the first time its happened? If so its possible that its due to using up too much bandwidth and so you need to just ride it out. It'll usually clear within 24 hours. 

If it lasts beyond that you need to contact support as it could be a false positive flag for Malware. 

Hi Mark,

Thanks for your speedy reply.  Yes - this is the first time it has happened (had an account for about 5 years). I have left it for over a week in the hope it would sort itself out but nothing has happened. Not sure how to contact support - I seem to get in a loop that sends me back to the article each time! Any advice on how to get in touch with them???

Thanks

Hey MerlinAwards, can we send you an email, so we can check out your issue internally?

Yes - please do contact me!

I've got the same issue here. I'm on a mac, using Dropbox since YEARS, never such an error. Basic plan.

Lately I'm using it only to store my screenshots. I'm not sharing them with anyone, so I don't think is a bandwidth problem. I Didn't change anything in my routine (neither reinstalled/added softwares on the computer).

Hey RiccardoR - sorry to hear you're having issues with this.

Is this your first time getting this error and did you receive an email from Dropbox informing you about it perhaps? 

Yes, first time. I didn't receive any email from Dropbox about this.

I see, thanks for the update RiccardoR - most appreciated. 

If you're still getting this error, let me know and I'll reach out via email to investigate further. 

Hi, thank you for your kindness. I'm still having the issue.