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godfreyp's avatar
godfreyp
Explorer | Level 3
2 years ago

When I try to upload a Quickbooks backup I get the error "Can’t load this file type."

When I try to upload a Quickbooks backup (~300MB) to Dropbox I get the error "Can’t load this file type  This file type is unsupported here."  What causes the error, and why does DB care?  
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godfreyp's avatar
godfreyp
Explorer | Level 3
2 years ago

Thanks Megan.  I am confused.  I have a Dropbox account which I access through Firefox on my PC.  A also have a Dropbox folder on my PC which syncs with Dropbox on the web.  I have a subfolder in that folder called "Lamorna Garage" which I have shared with my son.  It has a little dot which displays his name if I hover over it.

We are trying to use Dropbox simply for file transfer.  He will upload a QBB file to DB, then I will download it to my PC.

Why are we getting the error message, and what should we do differently?

Thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi godfreyp, could you clarify at exactly what stage you're getting this error?

 

Is it before the upload, during the upload, when it's on the site, or after you download and open it on your computer? A screenshot showing the error would help greatly.

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