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Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
Solved

When I use the Files app on iOS, the files are converted to an unknown file.

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too Sasamen81? 

 

Also, is the folder created in the account or not? 

Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
I get this error when I try to upload a folder from iPhone/iPad. it's not the preview. The folder won't open and won't show me its contents. If I create a folder directly from dropbox I have no problems

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