Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Paul B.9's avatar
Paul B.9
New member | Level 1
11 years ago
Solved

Why are my files taking so long to upload.

I've used 45gb of my 100 without issue. I've uploaded folders of 20gb in 3-4 hours. Trying to upload a folder that is 30gb. It is taking 24 hours. What is wrong? Windows 8.1. Norton Antivirus has Dropbox in allowed list. I've tried disconnecting and re-connecting. This has been going on for days now.

  • Hi there!

    Dropbox can only upload and download as fast as your Internet service provider (ISP) allows. Consumer ISP's normally provide 1/10th the upload speed compared to download speed.

    Normally Dropbox doesn't use all of your bandwidth. However, you can change that by manually setting the upload/download speed:

    1) Right click the Dropbox icon in the system tray at the bottom right of your screen, by the clock on Windows
    or menu bar at the top of your screen on Mac
    or menu bar at the top of your screen on Linux
    2) Click on the gear icon in the Notifications panel and select "Preferences" from the menu
    3) Click the "Bandwidth" tab
    4) Set the Upload and Download to a specific kB/s limit if you know your connection speed or simply Don't Limit to allow Dropbox to use as much bandwidth as possible

    NOTE: Setting your Upload to Don't Limit or a higher number than your connection is capable of will likely cause all other Internet activity on your network to slow significantly.

    I hope this helps!

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

1 Reply

Replies have been turned off for this discussion
  • Mariedb's avatar
    Mariedb
    Icon for Dropbox Staff rankDropbox Staff

    Hi there!

    Dropbox can only upload and download as fast as your Internet service provider (ISP) allows. Consumer ISP's normally provide 1/10th the upload speed compared to download speed.

    Normally Dropbox doesn't use all of your bandwidth. However, you can change that by manually setting the upload/download speed:

    1) Right click the Dropbox icon in the system tray at the bottom right of your screen, by the clock on Windows
    or menu bar at the top of your screen on Mac
    or menu bar at the top of your screen on Linux
    2) Click on the gear icon in the Notifications panel and select "Preferences" from the menu
    3) Click the "Bandwidth" tab
    4) Set the Upload and Download to a specific kB/s limit if you know your connection speed or simply Don't Limit to allow Dropbox to use as much bandwidth as possible

    NOTE: Setting your Upload to Don't Limit or a higher number than your connection is capable of will likely cause all other Internet activity on your network to slow significantly.

    I hope this helps!

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!