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Lindanew's avatar
Lindanew
Explorer | Level 4
9 months ago

Why is my Documents folder in my Dropbox folder?

After many years using the same computer, we purchased a new one. There are many things different from the "old days".  I feel like a total newbie!   I somehow ended up with my documents folder in Dropbox.  And I don't use Dropbox.   Could someone please tell me how I can get my files out of dropbox and my documents folder back in File Explore where I've always had it?   I am leaving next week and I'd really like to be able to use my computer without these changes.  Thank you for any suggestions. 

10 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Lindanew, thanks for bringing this to our attention.

    Do you know if you've activated the Dropbox Backup feature?

    You can check this by viewing this page on your account.

    This will help me to assist further!

  • Lindanew's avatar
    Lindanew
    Explorer | Level 4
    9 months ago

    Thank you for writing.  I checked the page and it says Backups  0 bytes  No files  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for clarifying that for us Lindanew  

    Can you please send us a screenshot of what you're seeing on your computer so that we can have a visual too? Since you've not backed up any files or folders to Dropbox, I'm not quite sure about the issue you're facing, that's why I'm asking.

  • Lindanew's avatar
    Lindanew
    Explorer | Level 4
    9 months ago

    Hi Walter, Thank you for reaching out.  I don't know how to do a screen shot on the computer.  I opened the list that shows all the different items on my computer, under categories like Quick Access, One Drive,  Dropbox,       This is what the address says at the top of the list .   C:\Users\gljcm\Dropbox\Documents\Alan June 22\ALAN\Documents\BOB'S 70th BIRTHDAY\70 B'DAY WISHES BOB  I have tried to do a screenshot, but it says it is too large. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Lindanew, hope it’s OK if I jump in. Is it possible you simply dragged the Documents folder within Dropbox on your computer? 

     

    If you go to this page, do you see your Documents folder there?

  • Lindanew's avatar
    Lindanew
    Explorer | Level 4
    8 months ago

    Nancy i believe that is exactly what happened.  My hand shook as i was moving the mouse.   I didn't even realize i had dropbox on the computer but it was apparently there from 2022.  The documents all ended up in the dropbox. 

  • Lindanew's avatar
    Lindanew
    Explorer | Level 4
    8 months ago

    I apologize for not answering sooner.  I have been in and out of hospital this past week. First time I've been on this computer since i asked this.. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    No problem at all  Lindanew - I hope you're feeling better now.

    As for the issue at hand, do you see the Documents folder in your account's homepage as Nancy suggested? 

  • Lindanew's avatar
    Lindanew
    Explorer | Level 4
    8 months ago

    Yes Walter.  I took a pic of it with my camera and tried to attach it here but it doesn't take the file.  Basically, the list goes:  Dropbox  then indented: Documents, indented: Alan June 22, indented: Alan, indented :Documents again, and :my first file 2017 rental income.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Lindanew!

     

    If you indeed accidentally dragged your Documents folder into your Dropbox folder, have you tried moving it out ever since you noticed this? 

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