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Why won't my devices sync with each other?
I have no idea if this is the right area. My tablet and phone show a 3 Month old version of files and not all of them. I've tried signing into the web app. I've tried uninstalling and reinstalling on...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi WhyDoHumansNoLongerExist, thanks for posting today!
Just for clarification, is the website the only place with the updated files?
What OSes and Dropbox versions are you running on those devices?
This will help me to assist further!
Trying again, because looking for the version caused my reply to disappear. 😞 I cannot find the version on my laptop, Windows 11 OS. Tablet and phone have version 364.2.2 and are Androids. Neither they nor the web app show my current files which are only on my computer. A friend uploaded a file in the last few days to a shared folder. While it shows as "download complete" on the taskbar icon (which is black with a blue sync icon), it does not show in any of the files.
A few days ago my computer said it had just synced 500+ files but now they show again as syncing forever. 3 months ago I had to get a new computer and shift things. These are the current devices but it looks like they're not updating.
I deleted and reinstalled on the phone but it made not difference.
- Megan
Hi from me too WhyDoHumansNoLongerExist!
Keep in mind that computers sync directly with the Dropbox website, not with each other.
To find where the problem lies, we need to check the device you used to update and add the content to the account.
Can you send me a screenshot of the app's syncing status on that device, and also a screenshot of your Dropbox folder, showing the files you've added on your end, please?
I'm in a very long and painful discussion with Dell. It seems the OS is corrupt and they want to reinstall it. However, since my work isn't saving to Dropbox cloud because it's only on my computer, I'm stuck in a loop. Is there anything you can suggest for backing up my files before they reinstall (which went very badly the last time they did so)?
