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WhyDoHumansNoLongerExist's avatar
WhyDoHumansNoLongerExist
Explorer | Level 3
2 years ago

Why won't my devices sync with each other?

I have no idea if this is the right area. My tablet and phone show a 3 Month old version of files and not all of them. I've tried signing into the web app. I've tried uninstalling and reinstalling on...
desktop
Dropbox Basic
Mobile
sync
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey WhyDoHumansNoLongerExist - sorry to jump in here, but I wanted to mention that it sounds like the Dropbox desktop app on your computer is not syncing.

 

Could you have a look at your task bar and let me know if you see the Dropbox icon there? 

 

If you do, could you share the app's status and version? 

WhyDoHumansNoLongerExist's avatar
WhyDoHumansNoLongerExist
Explorer | Level 3
2 years ago

Said above:

While it shows as "download complete" on the taskbar icon (which is black with a blue sync icon), it does not show in any of the files. I cannot find the Dropbox version on my computer. I've looked but it's not showing anywhere that I know of.

 

    • WhyDoHumansNoLongerExist's avatar
      WhyDoHumansNoLongerExist
      Explorer | Level 3
      2 years ago

      Do I need to uninstall the previous version and will it affect my files if they're not syncing to the cloud?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No need to uninstall at this time WhyDoHumansNoLongerExist - just reinstall using the link I provided.

         

        As for the files that aren't syncing at the moment, they should resume once the app starts working normally. 

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