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WhyDoHumansNoLongerExist's avatar
WhyDoHumansNoLongerExist
Explorer | Level 3
2 years ago

Why won't my devices sync with each other?

I have no idea if this is the right area. My tablet and phone show a 3 Month old version of files and not all of them. I've tried signing into the web app. I've tried uninstalling and reinstalling on...
desktop
Dropbox Basic
Mobile
sync
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too WhyDoHumansNoLongerExist!

 

Keep in mind that computers sync directly with the Dropbox website, not with each other. 

 

To find where the problem lies, we need to check the device you used to update and add the content to the account. 

 

Can you send me a screenshot of the app's syncing status on that device, and also a screenshot of your Dropbox folder, showing the files you've added on your end, please? 

WhyDoHumansNoLongerExist's avatar
WhyDoHumansNoLongerExist
Explorer | Level 3
2 years ago

I'm in a very long and painful discussion with Dell. It seems the OS is corrupt and they want to reinstall it. However, since my work isn't saving to Dropbox cloud because it's only on my computer, I'm stuck in a loop. Is there anything you can suggest for backing up my files before they reinstall (which went very badly the last time they did so)?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You can try uploading the files directly to the Dropbox site without using the Dropbox desktop application. 

    • WhyDoHumansNoLongerExist's avatar
      WhyDoHumansNoLongerExist
      Explorer | Level 3
      2 years ago

      Thank you. However, if this really is an issue of the OS causing the sync problems then can anyone explains this. I shared the folder with another person. She has been saving documents to it. However, when I go to the web app, I do not see her documents either. I can see one stuck in my synch folder that says "Download Complete" but it does not show anywhere except in her files. So, would this mean it's not just my computer but some issue with Dropbox. Downloading and running the offline installer did not help.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Does your collaborator see their changes on the shared folder if they navigate their account from a web browser WhyDoHumansNoLongerExist ?

         

        Also, can you clarify if the app is stuck at syncing the exact same number of files for a while now or if  it's progressing at all? 

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