Forum Discussion

Svalen24's avatar
Svalen24
Explorer | Level 3
3 years ago

Why won't old photos sync via the mobile app in camera uploads?

Why won't old photos show up in my "camera uploads" folder?   I just turned on the camera uploads setting and selected "all photos"   Nothing is loading into the folder, is there something else i...
Camera uploads
Mobile
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Svalen24, thanks for bringing this to our attention.

 

Are the photos already in your camera roll on your device? 

 

Have you selected which albums you want to upload to Dropbox?

 

This will help me to assist further!

Svalen24's avatar
Svalen24
Explorer | Level 3
3 years ago

They are not in an album,   they are just in "recent photos" on my iphone

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, Svalen24.

     

    Is this the first time you're enabling camera uploads on this device?

     

    Have you tried turning off the camera uploads feature, closing the Dropbox app, re-opening it and then turning the feature on again, to see if that helps?

    • Svalente's avatar
      Svalente
      New member | Level 2
      3 years ago
      I tried to turn it off and in, close the app open it back up. It does not back up any photos. I do know that I am lying for this…
      • Svalente's avatar
        Svalente
        New member | Level 2
        3 years ago
        Yes it’s the first time I am enabling backup
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Svalen24, can you clarify your OS, along with the Dropbox version you're using on your end? 

     

    If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"?

    • Svalen24's avatar
      Svalen24
      Explorer | Level 3
      3 years ago

      ios 16.6 drop box plus,  i just deleted and download the new version of dropbox.  same thing

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, Svalen24.

         

        Are you trying to upload the photos using your WiFi? If you switch to mobile data, does it work?

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