Forum Discussion

mebrooks's avatar
mebrooks
Explorer | Level 4
4 years ago

Windows 11 new computer - how can I sync my Desktop and other folders?

New computer with WIN 11, one thing right away is that WIN 11 does not allow you to look at files evidently unless you are in the User directory. My question is - when I open desktop app preferences,...
desktop
Dropbox Backup
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi mebrooks, sorry to jump in here! 

 

Can you send me a screenshot of what you see on your end, please? 

 

Also, what is the app's syncing status currently? 

mebrooks's avatar
mebrooks
Explorer | Level 4
4 years ago

Files are up to date in both sync/drobox desktop app and file explorer. (No sync activity except manually  or for folder edits)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update here!

     

    Just to make sure I got this right, you're opening the sync preferences on your new computer, but you're not seeing your newest folders in the selective sync settings, only older ones?

     

    Are these new folders synced to your account and are you able to access them from your account online?

    • mebrooks's avatar
      mebrooks
      Explorer | Level 4
      4 years ago

      Correct on both counts, thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        I see, thanks for the clarification!

         

        Are they available in the Dropbox folder of the new computer, though, or are they missing from there as well?

         

        If they are missing, do the names of these folders, contain any of the incompatible characters here?

         

        If so, try to remove those characters, using the website, to see if the folders will sync, so that you can access them from the selective sync settings.

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