'You don't have access' for a shared link

Question

A link was shared to my business Dropbox account. When clicking the link I'm taken to a "You don't have access page", where it says I'm signed in on my personal account.
Both the web browser and the desktop application show I am signed in to my business account.
How do I fix this?
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Jay · Answer

Hi pfredrickson, thanks for bringing this to our attention.
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Could you clarify where you see that you were signed into your personal account for the shared link, while at the same time being signed into your Dropbox Business account?
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This will help me to assist further!

pfredrickson · Answer

screenshots from: 1) support website, 2) desktop app, 3) website    &nbsp;

Jay · Answer

Could you try signing out of your personal account on the site, then sign into the work account, and then click the link?

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'You don't have access' for a shared link

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