100 GB PROMOTION HP+DROPBOX

Hi ihdaihda, I just sent you an email! 

I'll see you there, cheers! 

i recently bought a brand new HP laptop and upon setting my dropbox account on it, I setup my email wrong. However all other details were correct. Therefore from my dropbox dashboard, I verified my email and then changed the email to the present one. Instead of gettting 100GB storage, I have only received 2GB. PLEASE HELP SOMEONE!

Hey SP1965, I moved your post to this relevant thread. 

Can you let me know if you've completed these steps?

And have you taken a look at this article, to make sure that you've followed the correct steps?

Hello.
In my case, I bought a brand-new HP laptop from a reputable store, but I haven't taken advantage of the promotion of 100GB extra. How can I get benefit from it? can I get an assistant to fix it?

I really appreciate any help you can provide.

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Inas wrote:

Hello.
In my case, I bought a brand-new HP laptop from a reputable store, but I haven't taken advantage of the promotion of 100GB extra. How can I get benefit from it? can I get an assistant to fix it?

I really appreciate any help you can provide.

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You need to have had Dropbox preinstalled on the device. If it was simply open the app and follow the instructions 🙂

If it was not preinstalled, or, you have deleted it or installed a newer version yourself you need to wipe the device back to factory defaults to use the preinstalled version.

Hi Inas, welcome to our Community!
 

I've reached out via email, in order for us to have a closer look into this. 

I'm going to need some account-specific info, in order for us to investigate further.

Reply back to me, and we'll take it from there!

Hello Megan,

Replied to your email,

Thank you 

Regards,

Any advice? very frustrated.

I got a HP desktop and saw the 100GB dropbox promo app in the taskbar, I signed in to my existing account using the default installer (Didn't go to the website, used the promo app). I've fulfilled the getting started and tried restarting. Still the promo space did not get added. Very disappointed, any tips on how to get it added properly?

Hello, 

There may be a variety of reasons you're not eligible to redeem the promotional space:

• You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.
• The Dropbox app was not pre-loaded on your device.
• You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
• Your device may not be eligible for the promotion due to some country and retailer exclusions.
• Some HP promotions may only apply to new Dropbox users.